Delivery Information

  • and its owner Matrix Global can’t be held responsible for any delay in delivery by courier company/delivery agents/postal officers and can only guarantee delivery of the ordered product within the stipulated timelines mentioned on the product catalog page. Product would be delivered to the address recorded with us at the time of registration unless otherwise changed while placing the order.

  • and its owner Matrix Global can’t be held responsible for any damage to the order/product while in transit. However you can still raise a claim which is governed under our Returns & Refund policy.

  • While we strive to improve our services for you, there might be chances that we ship multiple orders placed by you separately due to product characteristics, or availability.

  • As per Indian Tax Regulations, all orders (including gift items) will be shipped along with an invoice mentioning the price.

  • Only Indian Customers with COD serviceable locations are eligible for COD orders. and its owner matrix Global reserve the right to discontinue COD service for one or more Products, Categories, Person, Locality, Area, Address (s) or Pin code as it deems fit without any liability to itself.

  •  Kindly note that orders from remote location wherein domestic courier service is unavailable would be serviced using Speed Post/India Post.

  • Any state requirement formalities will be communicated, and the buyer is requested to co-operate in completing the same for smooth and end to end product delivery.

  • International order will be shipped and delivered though reputed courier agencies and or international postal service.